Purchases through Paddle
All Bricknote subscriptions are sold and processed by Paddle (Paddle.com Market Ltd / Paddle.com Inc.) as our merchant of record - your purchase is made from Paddle, and refunds are issued by Paddle back to your original payment method.
EU and UK consumers - 14-day withdrawal right
If you are a consumer in the EU or the UK, you can withdraw from your first purchase of a subscription within 14 days without giving a reason and receive a full refund. Just contact us or Paddle within those 14 days.
Billing mistakes
If something went wrong - you were charged twice, a renewal went through you didn't expect, or you were billed after cancelling - contact us and we will make it right.
How to request a refund
Email [email protected] from the address on your account, or use the link in your Paddle receipt email. Approved refunds go back to the original payment method, typically within 5 to 10 business days.
Cancelling instead
You can cancel a subscription at any time from your billing settings. You keep access until the end of the period you paid for, and no further charges are made. Beyond the rights described above, we don't offer partial refunds for unused time. If we ever discontinue Bricknote, we refund the unused portion of a prepaid subscription - see Service availability in the Terms of Service.